Frequently Asked Questions

• How can I cancel my subscription?
• I'm getting a HTTP 403 Error when I attempt to login to the members area?
• Videos play for a short period, and then just quit.
• I'm getting a HTTP 401 Error when I try logging into the members area?
• I can not get the videos to play.

A: The HTTP 403 error code, is generated by our Password Protection software ProxyPass, and can be generated for several reasons. One of the most common reasons for this error is your username and password have been compromised, and used by several different people. This will require us granting you a new username and password.